NHS Scotland using ServiceNow’s Now Platform to expedite vaccine
efforts in fight against COVID‑19
Staines, UK – January 27, 2021 – ServiceNow
(NYSE: NOW), the leading digital workflow company that makes work, work
better for people, today announced that NHS Scotland is using ServiceNow’s
Now Platform as the digital backbone of its program to rapidly roll out the
vaccine to protect citizen health in the fight against COVID‑19. NHS
Scotland’s vaccine management system, developed on the Now Platform,
integrates and digitizes the entire vaccine administration process.
Launched nationwide on January 20, the system enabled NHS Scotland to hit
the ground running, scheduling 220,000 vaccination appointments in the
first 12 hours.
"Developed in partnership with ServiceNow, NHS Scotland’s vaccine
management system represents a seismic shift in our response to COVID‑19 as
it assists with allowing the entire vulnerable population of Scotland to be
protected quickly and efficiently – leading to an anticipated easing of
lockdown," said Deryck Mitchelson, Director of Digital and Chief
Information Security Officer at NHS Scotland. "The vaccine management tools
provided by ServiceNow have been vital to expediting Scotland’s vaccine
efforts as we enter what we hope will be the final stages of the fight
against COVID‑19."
To meet the demand for vaccinations in a timely and safe manner, NHS
Scotland required an extensive system to drive the Scottish Government’s
ambition to vaccinate 5.5 million citizens in just three months. Built on
the ServiceNow Now Platform, in just six weeks, NHS Scotland’s vaccine
management system enables the scheduling and recording of vaccinations for
all 5.5 million citizens and allows the general population to book their
own appointments through a Citizen Portal.
Supporting NHS Scotland Through Each Phase of the Pandemic
Scotland’s response to COVID‑19 has been supported by ServiceNow’s platform
at every stage of the pandemic. NHS Scotland used ServiceNow Safe Workplace
suite of apps to quickly develop effective national contact tracing
systems, manage PPE inventory throughout the country, and keep track of
Scotland’s testing data. In this next phase, it is using the Now Platform
to roll out its Vaccine Management programme, to manage its country‑wide
vaccination programme. "ServiceNow has been a strategic partner in helping
NHS Scotland respond to each phase of the COVID‑19 pandemic, from
monitoring our PPE levels to managing contact tracing challenges," added
Mitchelson. "Now, as we move into what we hope is the final phase of this
pandemic, we have chosen ServiceNow’s solutions to help us roll out our
vaccination programme."
"With more than 15 billion COVID‑19 vaccines required worldwide, managing
the vaccine process is one of the most significant workflow challenges of
our lifetime," commented Paul Smith, EMEA President at ServiceNow. "Because
of the agility of the Now Platform, we were able to help NHS Scotland
develop and deploy its vaccine management solution in just six weeks. We
are proud to support NHS Scotland with its most pressing and vital task of
getting Scottish citizens vaccinated and healthy."
ServiceNow will continue to introduce new solutions to support
organisations’ vaccination efforts. More information can be
found here.
About ServiceNow
ServiceNow (NYSE: NOW) is making the world of work, work better for people.
Our cloud based platform and solutions deliver digital workflows that
create great experiences and unlock productivity for employees and the
enterprise. For more information, visit: www.servicenow.com.
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Media Contacts:
ServiceNow PR
Rebecca Eastwood
Rebecca.eastwood@servicenow.com
3MZServiceNow@3monkeyszeno.com
NHS Scotland
Richard Pidgeon
Richard.Pidgeon@nhs.scot