ServiceNow "Vaccine Administration Management" solution supports President Biden’s aggressive actions to guide U.S. out of the pandemic and "convert vaccines into vaccinations"
ServiceNow already working with the State of North Carolina and more than 100 organizations, including NHS Scotland, to help vaccinate people at scale
SANTA CLARA, Calif. – January 25, 2021 –
ServiceNow
(NYSE: NOW), the leading digital workflow company that makes work, work
better for people, today announced new workflow solutions to help
organizations get people vaccinated quickly. These solutions address
vaccine management challenges at scale by removing logistical barriers to
speed up the immunization process. The State of North Carolina Department
of Health and Human Services and NHS Scotland are among the more than 100
organizations currently working with ServiceNow on their vaccine management
efforts.
"Quickly developing effective vaccines was the world’s first challenge, and
the scientific achievements have been outstanding," said Bill McDermott,
president and CEO of ServiceNow. "The world must now rise to the second
challenge, getting people vaccinated quickly.
"Distributing, administering, and monitoring vaccinations is the greatest workflow challenge of our time," McDermott said. "ServiceNow is proud to help solve the complex logistics, coordination, and effective delivery to people that is required. We are harnessing the power of our Now Platform to provide government agencies and others worldwide the scale, speed, and flexibility needed. ServiceNow’s Vaccine Administration Management solves the last‑mile challenges of keeping people healthy and safe."
Despite heroic scientific achievements in developing the COVID‑19 vaccine,
organizations are trapped in the "last mile" of vaccine management as they
lack the processes and infrastructure needed to vaccinate people quickly.
The characteristics of the vaccine – limited supply, precise storage
conditions, and two‑part injection requirements – make its urgent
distribution a complex workflow problem.
ServiceNow’s Vaccine Administration Management solution supports President
Biden’s goal to deliver 100 million vaccinations in his first 100 days in
office, with immediate actions under way by the Biden‑Harris administration
to "convert vaccines into vaccinations." For example, in addition to
already helping the State of North Carolina, ServiceNow also is working
with NHS Scotland, which has developed custom workflow solutions on the Now
Platform to support their goal of vaccinating 5.5 million citizens within
three months.
Introducing new vaccine management solutions
Disconnected, manual, legacy systems are among the biggest challenges to
getting the world vaccinated. To address these problems, organizations are
using ServiceNow’s Now Platform as their vaccine management command center.
Available today, ServiceNow’s new
Vaccine Administration Management
solution gives organizations out‑of‑the box capabilities that allow people
to access critical vaccine information, schedule appointments, and receive
appointment notifications from vaccine providers.
Vaccine Administration Management is built on ServiceNow
Customer Service Management
(CSM) and delivers a modern, self‑service experience across desktop and
mobile devices. The solution connects patient communication with vaccine
inventory systems so organizations can easily notify patients when more
vaccines are available, schedule appointments, and send reminders.
The State of North Carolina Department of Health and Human Services
(NCDHHS) is relying on ServiceNow’s technology as the foundation for its
command center for healthcare providers, clinicians administering the
vaccine, and supporting NCDHHS staff to access the latest information
related to state vaccine requirements and to get their vaccine‑related
questions answered.
"To help get our more than 10 million North Carolinians vaccinated quickly
and efficiently, the State of North Carolina Department of Health and Human
Services is using the ServiceNow platform to power our COVID Vaccine
Management System (CVMS) Help Desk Portal," said Thomas Parrish, Acting
Secretary and State Chief Information Officer for the North Carolina
Department of Information Technology. "Leveraging ServiceNow, we also were
able to assist NCDHHS in developing a workflow on the CVMS Help Desk Portal
that digitizes the process of requesting and securing state approval to
transfer vaccines to different locations. What was previously a manual,
time‑intensive process can now be completed through the portal with a few
clicks – ultimately accelerating the immunization process."
Accelerating the last mile of vaccine management
As millions of people seek vaccinations, organizations are reliant on
legacy systems and processes that are not optimized to support massive
spikes in usage. Meanwhile, organizations do not have established processes
in place to offer self‑service capabilities and proactively schedule
appointments that follow the requirements for effectively administering the
vaccine.
Using ServiceNow as their vaccine management command center, organizations
can connect all of their data and make work flow across their siloed legacy
systems, including scheduling, prioritization, and communication.
ServiceNow’s digital workflows connect an organizations’ existing
technology infrastructure and provide a dashboard to orchestrate the
critical elements of the vaccine management process including:
-
Distributing vaccines:
Track vaccine delivery, manage inventory, and monitor stock levels to
support population prioritization.
-
Administering vaccines:
Schedule vaccine administrators and support staff, track personal
protective equipment (PPE), monitor no‑shows, and capture feedback.
People can communicate with their vaccine provider on the channel of
their choice.
-
Monitoring vaccine outcomes:
Monitor recipient safety, report adverse events, and support safe
return to workplace efforts and ongoing public health monitoring.
"What the world needs now is help overcoming unprecedented logistical
challenges to get billions of people vaccinated as quickly as possible,
which is the goal of this solution," said Stephen Elliot, Program Vice
President, Management Software and DevOps at IDC. "Organizations urgently
need workflows that connect siloed legacy systems to speed the immunization
process and get the world back to normal."
Workflowing a healthier future
ServiceNow’s vaccine management solutions are a part of the company’s
broader innovation effort to support customers and organizations as they
respond to the COVID‑19 pandemic. ServiceNow’s Emergency Response Apps help organizations navigate COVID‑19 crisis management and have been
downloaded by more than 1,800 customers worldwide. ServiceNow’s
Safe Workplace suite
helps organizations gauge workforce and workplace readiness as they look to
safely return employees to the workplace in the new normal. The Safe
Workplace suite of apps continue to be innovated bi‑monthly; to date, more
than 900 organizations globally have downloaded the apps with close to
10,000 unique installations.
The company will introduce additional solutions to support organizations’
last mile vaccination efforts in the coming weeks.
Availability and more information
Vaccine Administration Management is available today on the
ServiceNow Store
for organizations to begin coordinating vaccination appointments. The
company will introduce additional solutions to support organizations’ last
mile vaccination efforts in the coming weeks.
Additional resources:
Use of Forward‑Looking Statements
This release contains "forward‑looking statements" about the expectations,
beliefs, plans, and intentions relating to new solutions. Such
forward‑looking statements include statements regarding expected
performance and benefits of such solutions. Forward‑looking statements are
subject to known and unknown risks and uncertainties and are based on
potentially inaccurate assumptions that could cause actual results to
differ materially from those expected or implied by the forward‑looking
statements. If any such risks or uncertainties materialize or if any of the
assumptions prove incorrect, our results could differ materially from the
results expressed or implied by the forward‑looking statements we make. We
undertake no obligation, and do not intend, to update the forward‑looking
statements. Factors that may cause actual results to differ materially from
those in any forward‑looking statements include, without limitation: (i)
delays and unexpected difficulties and expenses in making available
additional solutions; (ii) changes in the regulatory landscape related to
vaccine development and distribution and the availability of vaccines; and
(iii) changes in the duration or severity of the COVID‑19 pandemic. Further
information on factors that could affect our financial and other results is
included in the filings we make with the Securities and Exchange Commission
from time to time.
About ServiceNow
ServiceNow (NYSE: NOW) is making the world of work, work better for people.
Our cloud‑based platform and solutions deliver digital workflows that
create great experiences and unlock productivity for employees and the
enterprise. For more information, visit: www.servicenow.com.
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